Who are we?

We are Hampshire’s largest independent cycle retailer, with three shops, four warehouses and our new online shopping site we believe this surely is a world of cycles. We began trading in 1992, our shops in Southampton, Romsey and Portsmouth trade under the name Cycle World Wessex Ltd, and our team of over 25 experienced staff possess almost a century of cycle related knowledge. We take pride and passion in providing quality cycles and accessories with a service that we think you will find second to none...... put us to the test!

http://www.cycleworld.co.uk/ has been established since 1998 and is the original Cycleworld.co.uk domain; this is the web trading arm of Cycle World Wessex Ltd.

Your Rights

As UK consumers you are covered by a variety of Legislation designed to protect you the consumer. This not only covers Sale of Goods Acts but also Distance Selling Regulations which gives you the right to cancel an order and return any goods that may have already been dispatched, in addition to this our own returns policy extends this to a period of 21 days from day of purchase. In certain instances you will need to notify Cycleworld Customer Services of any damage/shortages within 7days of receipt of goods in order to qualify for refund of postage. Please read Returns Policy section for full details.

Product Descriptions and Details

We endeavour to provide accurate photos and descriptions of products on our website at all times, these are generally provided by the manufacturer and/or supplier. Individual products or product lines maybe subject to a minor change in specification or colour, this should not however, affect the overall performance you would expect. You may find instances where an image is marked "illustartion only", this generally means that the exact product image isn't available, ie. the the picture may show a brown bike although the descriptiopn clearly states that it's white. Where this is the case you should note the product description details and assume its accuracy. If you have any concerns then plase contact Cycleworld Customer Care.

Pricing and availability

We strive to bring you quality products, quality service and affordable prices, we guarantee to honour the prices shown on this site and also endeavour to match any competitors web price for the same item. The Cycle World SELECTS range of special offers is restricted to online purchases and is not available in the retail stores. Cycle World reserve the right to ammend or withdraw any offer due to availability which may fluctuate with demand. If there is a problem with your purchase you will normally be notifed within 1 working day of placing your order. Communication is one of the most important parts of our company, if you have any concerns then please email customercare@cycleworld.co.uk.

Guarantees & Warranties

Our guarantees should enhance the Statutory Rights that you have under UK Law.
All items we sell are covered by a manufacturer warranty. In the case of cycles we will send you a handbook with the bike which will state the warranty period. This is generally anything from one year to the lifetime of the product. Warranties generally cover failure of an item due to manufacturing defect, excluding general wear and tear (chain and tyre wear etc), abuse (crashing/jumping etc) and accidental damage. Accessories and clothing are generally warrantied between six months and one year and also cover manufacturers defect. For further information, please feel free to contact us. Please note that warranties are not transferable to subsequent owners and proof of purchase will be required to validate any claim.

Returns Policy

If you are unhappy with the product/ its size or colour then we are happy to offer a full refund for the purchase price paid, excluding postage cost. You will however be liable for the cost of sending the item back to us. Goods received back must be in saleable condition with all original labels and packaging. If you require another size or colour of the same item, then we will send you a replacement out at no additional cost. If you have a damaged or faulty item we will send you out a replacement as soon as the returned item is received. Please note that in order to receive a credit for your returned postage costs you must notify CycleWorld within 7 days of receipt of goods. Return postage costs are limited to the same value as the original invoice amount charged for delivery, proof of posting/money receipt is required to obtain a credit/refund of postage costs back to CycleWorld.


Postage & Delivery

We use a variety of parcel services and couriers to ensure speedy dispatch of goods. Orders received before 2.00 p.m. are usually dispatched the same day, for next day delivery. Orders received after 2.00 p.m. will be dispatched the next working day. Dispatches are made Monday to Friday.

Small items and order value less than £75 will be charged £4.99 for delivery.
Larger items ordered will cost £6.95 to deliver.
Bike postage charged at £4.99, £6.95 and £15 depending on size and weight.
Store collection is free.

For exact postage costs please add all required items to your basket and proceed to checkout. Your total postage costs will be shown along with the total value of your order, you can opt to remove/add items to your basket at any stage before the payment screen. All prices quoted are for delivery to UK mainland unless otherwise stated.

After a failed delivery attempt you will receive a card through your door, this will show the courier details and explain how to contact the depot to arrange collection/re-delivery. Please pay particular attention to the references made regarding how long a delivery will be held at the courier depot. If you do not contact the courier within their listed timescale your goods will be returned to CycleWorld and a charge will be made to re-send the goods. If you subsequently cancel the order then only the cost of the goods will be refunded.



Postage Promise

Whilst we take every reasonable step to ensure timely deliveries, there may be instances that are beyond our normal control due to parameters not set by Cycle World. If a purchase was made during a Postage Promise promotion and after dispatch you did not receive the goods within the promotion time laid out then you will be granted a full refund of the orginal postage paid. Please note that this condition refers only to PP promotions where goods are available for packing and dispatch within 24 hours. All we ask is that you notify customer services within 5 days to qualify for refund under this scheme.
 



Payment Methods & Security

We accept all major credit and debit Cards including Visa and MasterCard. We are as concerned about security as you are and all payments go through a major secure server which has been approved for use by the High Street Banks, you can order with confidence and rest assured that we are commited to online fraud prevention. Payments via other debit cards such as Solo and Visa Electron are also possible, please be aware that some banks and card issuers may refuse this payment type from your account, if this is the case you will be notfied within 24 hours of your order and given the oppurtunity to pay via another method.

Data Protection and Privacy Policy

You are protected under UK Law by the Data Protection Act. We do not seek to limit or restrict this Protection in any way, your details are important to us and as such, we guarantee NOT to pass or sell information to any outside company. We ask you for your e-mail details so that we may initially contact you about your order, if however, you do not wish to be made aware of any future offers and promotions, please contact us and we will remove your details.


Cookies

Cookies are tiny files which are stored on your computer, they simply record information such as items in your basket or items you have previously viewed. These cookies are shared with this site in order to make online shopping with us possible. This is not unqiue to Cycleworld, most sites now share and store cookies on your computer hard drive to facilitate tailored made visits. For this reason you must enable cookies on your machine.

Question - I'm not sure how to enable cookies on my machine!