Terms and Conditions
In this section we will cover the basics of what you need or want to know relating to trading terms and conditions when dealing with us. If at any point you require any additional information then please contact our customer services department using any of the details found here.
- Who are we?
- Your rights
- Product descriptions & details
- Pricing & availability
- Guarantees & warranties
- Returns Policy
- Postage & delivery
- Payment methods & security
- Environmental Statement and Actions
cycleworld.co.uk has been established since 1998 and is the original Cycleworld.co.uk domain; this is the web trading arm of Cycle World Wessex Ltd. We are Hampshire’s largest independent cycle retailer, with three shops, four warehouses and online shopping site we believe this surely is a world of cycles. We began retail trading in 1992, our bike shops in Southampton, Romsey and Portsmouth trade under the name Cycle World Wessex Ltd, and our team of over 25 experienced staff possess almost a century of cycle related knowledge. We take pride and passion in providing quality cycles and accessories with a service that we think you will find second to none...... put us to the test!
As UK consumers you are covered by a variety of Legislation designed to protect you the consumer. This not only covers Sale of Goods Acts but also Distance Selling Regulations which gives you the right to cancel an order and return any goods that may have already been dispatched, in addition to this our own returns policy extends this to a period of 21 days from day of purchase. In certain instances you will need to notify Cycleworld Customer Services of any damage/shortages within 7 days of receipt of goods in order to qualify for refund of postage. Please read Returns Policy section for full details.
We endeavor to provide accurate photos and descriptions of products on our website at all times, these are generally provided by the manufacturer and/or supplier. Individual products or product lines maybe subject to a minor change in specification or colour, this should not however, affect the overall performance you would expect from an item. You may find instances where an image is marked "illustration only", this generally means that the exact product image isn't available, ie. the the picture may show a brown bike although the description clearly states that it's white. Where this is the case you should assume the accuracy of the product description and not the picture. If you have any concerns then please contact Cycleworld Customer Care.
We strive to bring you quality products, quality service and affordable prices, we guarantee to Honor the prices shown on this site* and also endeavor to match any competitors web price for the same item. Prices shown on the website do not necessary reflect the prices advertised in store. Cycle World reserve the right to amend or withdraw any offer due to availability which may fluctuate with demand. If there is a problem with your purchase you will normally be notified within 24/48 hours of placing your order (timescale refers to working days/hours). Communication is one of the most important parts of our company, if you have any concerns then please contact Cycleworld Customer Care. *excludes clear price discrepancies due to system/data input errors.
Our guarantees should enhance the Statutory Rights that you have under UK Law.
All items we sell are covered by a manufacturer warranty. In the case of cycles we will send you a handbook with the bike which will state the warranty period. This is generally anything from one year to the lifetime of the product. Warranties generally cover failure of an item due to manufacturing defect, excluding general wear and tear (chain and tyre wear etc), abuse (crashing/jumping etc) and accidental damage. Accessories and clothing are generally warrantied between six months and one year and also cover manufacturers defect. For further information, please feel free to contact us. Please note that warranties are not transferable to subsequent owners and proof of purchase will be required to validate any claim.
If you are unhappy with a product, size or colour then we are happy to offer a full refund for the purchase price of the goods, excluding postage cost, you will also be liable for the cost of sending the item back to us. Goods received back must be in sale-able condition with all original labels and packaging. If you require another size or colour of the same item, then we will send you a replacement out at no additional cost. If you have a damaged or faulty item we will send you out a replacement as soon as the returned item is received. Please note that in order to receive a credit for your returned postage costs connected with a faulty item you must notify CycleWorld within 7 days of receipt of goods. Return postage costs refunds are limited to the same value as the original invoice amount charged for delivery, proof of posting/money receipt is required to obtain a credit/refund of postage costs back to CycleWorld. All returned items must be accompanied with the order reference number clearly written on the outside of the packet / parcel, failure to do so may result in a delay to the processing of your return.
We use a variety of parcel services and couriers to ensure speedy dispatch of goods. Orders received before 2.00 p.m. are usually dispatched the same day. Orders received after 2.00 p.m. will be dispatched the next working day. Dispatches are made Monday to Friday and are normally delivered within 24/48 hours. Delivery timescale is predicted by stock availability which overides any promotion or delivery promise made by Cycle World, please check individual product description for specific item availability and delivery timescale. If in doubt why not give us a call - 0845 652 6501. Small items / basket total less than £4.50 will be charged £2.98 for delivery. All other orders will be a charged a flat rate of £4.99 for delivery, this includes bikes. Store collection is free. After a failed delivery attempt you will receive a card through your door, this will show the courier details and explain how to contact the depot to arrange collection/re-delivery. Please pay particular attention to the references made regarding how long a delivery will be held at the courier depot. If you do not contact the courier within their listed timescale your goods will be returned to CycleWorld and a charge will be made to re-send the goods. If you subsequently cancel the order then only the cost of the goods will be refunded. Delivery timescale is predicted by stock availability, please check individual product description for specific item availability and delivery timescale.
Whilst we take every reasonable step to ensure timely deliveries, there may be instances that are beyond our normal control due to parameters not set by Cycle World. If a purchase was made during a Postage Promise promotion and after dispatch you did not receive the goods within the promotion time laid out then you will be granted a full refund of the original postage paid. Please note that this condition refers only to PP promotions where goods are available for packing and dispatch within 24 hours. All we ask is that you notify customer services within 5 days to qualify for refund under this scheme.
We accept all major credit and debit Cards including Visa and Master Card. We are as concerned about security as you are and all payments go through a major secure server which has been approved for use by the High Street Banks, you can order with confidence and rest assured that we are committed to online fraud prevention. Payments via other debit cards such as Solo and Visa Electron are also possible, please be aware that some banks and card issuers may refuse this payment type from your account, if this is the case you will be notified within 24 hours of your order and given the opportunity to pay via another method.
As a business Cycle World and its employees make every effort to reduce any environmental impact that operating in today’s world may have. Our ‘green’ attititude is positively applied to many aspects of our business, from the recycling of waste material to the everyday working practices we employ. As part of our commitment to these issues and to comply with current legislation we offer ‘take back’ of your waste electrical and electronic equipment (WEEE) when you make a purchase of a similar item from us. For instance, if you buy a set of lights then you are entitled to return your old set to us within 28 days of purchase. Your waste material should be returned to the branch where you made the purchase of your replacement. If you have purchased goods online then you should, at your own expense, return waste to the address below. The waste we collect is disposed of in an appropriate manner and in accordance with UK law and legislation. For more information on WEEE legistaltion please visit the Government website - http://www.environment-agency.gov.uk/business/topics/waste/32096.aspx
"The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge. The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK. Much of the UK's WEEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health. Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites. Under the WEEE Regulations, all new electrical goods should now be marked with a crossed-out wheeled bin. Goods are marked with this symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled." CycleWorld Returns – WEEE 373 London Road Portsmouth PO2 9HJ
You are protected under UK Law by the Data Protection Act. We do not seek to limit or restrict this Protection in any way, your details are important to us and as such, we guarantee NOT to pass or sell information to any outside company. We ask you for your e-mail details so that we may initially contact you about your order, if however, you do not wish to be made aware of any future offers and promotions, please contact us and we will remove your details.
Cookies are tiny files which are stored on your computer, they simply record information such as items in your basket or items you have previously viewed. These cookies are shared with this site in order to make online shopping with us possible. This is not unique to Cycleworld, most sites now share and store cookies on your computer hard drive to facilitate tailored made visits. For this reason you must enable cookies on your machine. Question - I'm not sure how to enable cookies on my machine!